For short-term rental managers & hosts
Turnovers scheduled, repairs dispatched, guests answered, owners updated — through dedicated property text and WhatsApp lines. No new app. No dashboard. Nothing for your cleaners to install.
Illustrative messages — a manager's day across dedicated property lines.
How it works · one property, one Tuesday
Your crew keeps using text messages and WhatsApp on dedicated Helmstay lines. Here's an illustrative day, from a cleaner's confirmation to your approvals.
7:02 am
Checkout this morning, new guests at four. Helmstay already asked Maya; she already said yes. If a cleaner ever goes quiet, it escalates to you — before it's a problem, not after.
And if your crew texts in Bahasa — you read it in English. Every thread, translated.
11:15 am
Cleaners and guests report problems in plain text. Helmstay records the issue and asks before sending it to a handyman already on your property's roster. Handyman cost requests come back for your approval; you agree timing with your crew.
Reply YES · or NO · from anywhere
2:04 pm
Wi-Fi, parking, the hot-tub cover, checkout time — answered instantly from the house guide you approve, at 2 pm or 2 am. Anything that needs your call becomes an approval waiting in your thread instead.
4:40 pm
Helmstay checks the booking calendar and uses the fee you set. Approve the request and it records the fee and quotes the guest. You handle guest acceptance, payment, and any folio update.
Sunday · 5:00 pm
No dashboard to check. The brief arrives where you already are — with bookings, recorded repair details, and the next turnovers. Ask for “weekly brief” whenever you need another look.
One product · two ways to run it
The same workflows support a single home or a portfolio. We configure your properties, contacts, and manager digest during setup.
For property managers
For your own place
Under the hood · your booking system stays
Helmstay reads bookings and guest facts from the connected PMS you already run. Bookings stay where they are. Nothing migrates.
Your PMS
OwnerRez ● connected today
Other PMS connections are assessed before your trial.
The brain
Helmstay
Schedules, follows up, asks — and remembers.
Your threads
Text messages · WhatsApp
One dedicated line per property — the crew just texts it.
No migration · no staff logins · nothing for the crew to install
A letter from Peter · who built this
I got tired of running my Pagosa Springs place through five different apps. The cleaner texts me. The handyman texts me. The guest texts me. The propane guy texts me. Five threads, no shared memory — and I'm the one trying to remember what everyone said.
So I built Helmstay around the work at Mountain Dreams Ranch through dedicated property messaging lines for turnovers, repairs, and guest questions.
If you manage twenty properties, you live a bigger version of my day: a group thread per turnover, owners asking what's happening at their place, approvals buried under two hundred unread messages. That's who I'm building for now — and I'd be glad to show you what Helmstay takes off your plate, starting with a single property.
The price · free to start
A free 14-day trial on one property, with no setup fee and no card. If it earns its place, it’s $99 a month for up to three properties. Messaging is passed through at cost, never marked up.
What’s included
Founding partners · our first three accounts
Free 14-day trial · one property
Then, only if you choose to continue
per month · up to 3 properties · first 6 paid months
No setup fee, and no card needed for the trial. Your 14 days start once your first workflow is live. When they end, nothing is charged unless you tell us to continue. After six paid months, any new price needs your agreement first.
Messaging (the per-message text and WhatsApp fees) is passed through at cost, never marked up, with a written monthly cap we agree before you start.
Each property gets its own dedicated line. We help connect your PMS, add your crew, and check your property facts before launch.
Month-to-month. Cancel online anytime — effective end of your billing period.
Running more than three properties?
Talk to us. You can still start with the free trial on one property; we agree a price for the rest of your portfolio with you, in writing, before you add it.
Tell us about your properties, your PMS, and the workflow you want off your plate first. No setup fee, and no card needed for the trial. Peter replies within one business day (Monday–Friday, 9 am–5 pm Pacific) to book a 15-minute setup call.
You’re in — your founding account is reserved. You’ll get an email confirmation; the note below is the fastest way to get your first property ready.
Got it — your note is in. You’ll get an email reply with next steps.
Hm — that didn’t go through. Mind trying again, or just email us above?
Fair questions · straight answers
A normal text thread with your dedicated Helmstay number. We help your crew get started; they keep using their own phones. Helmstay handles messages sent to its lines, not your existing personal or group chats. If someone writes in another language, you read it in yours.
Guest questions get instant answers from the property's facts. Anything that needs a human call becomes an approval waiting in your thread — proactive messages hold for quiet hours (7 am–9 pm, property-local). Real emergencies are pointed to the property's emergency contact, or 911.
Property records and message routing are kept separate. Repair dispatches and guest-request approvals require your explicit YES. Phone numbers and message contents are masked in system logs, and nothing is shared for marketing. Full policy under Privacy.
OwnerRez is connected today. We assess other PMS connections before your trial and verify the bookings and guest facts your setup needs. Tell us which system you use before your trial starts.
No. The trial needs no card, and nothing is charged unless you choose to continue. After that it’s month-to-month; leave whenever. Founding partners pay $99 a month for up to three properties for their first six paid months.
We help connect your PMS, check the house guide, add your crew, and verify your first workflow. Then you share the dedicated property line with guests. Setup is assisted; we agree on a launch date once your connection and messaging channel are ready.
Questions before you start
Email us directly — a host answers, not a funnel. If it looks like a fit, we set up a free 14-day trial on one property.
Start by email · free trial on one property · month-to-month